We are seeking an experienced Onsite Support Technician (m/f/d) in Frankfurt am Main for an international, long-term IT service project.

You will be responsible for providing on-site technical user support and ensuring smooth IT operations through a professional walk-in center as well as traditional on-site support.

Tasks

• Management of the walk-in center (drop-off/pick-up kiosk) and provision of on-site support services


• First- and second-level support for users regarding Windows Client, MS Office, and standard software


• Remote support for users and technicians


• Endpoint and Mobile Device Management (MDM)


• Staging and image loading, as well as managed deployments


• Conference room and meeting room support (audio/video equipment, connections, etc.)


• Asset clearing and documentation in the asset management system


• Coordination of hardware repairs with e...