Role Overview
An opportunity exists for an experienced Onsite Support Engineer to join a growing Service Team supporting a range of external clients across the ACT region.
This role sits at the L2–L3 level, focused on delivering hands-on, face-to-face technical support, owning escalations, and resolving complex site-based issues across infrastructure, networking, and cloud environments.
You’ll play a key role in maintaining service quality, driving SLA outcomes, and acting as a trusted technical point of contact for clients.
This is a hands-on position combining onsite client support with broader service operations and escalation responsibilities when not in the field.
What you’ll be doing