Job Description
A large financial enterprise in Phoenix, AZ is looking for a Help Desk Technician to join their IT Support and Service Desk team. You will be responsible for working directly with internal customers and end-users while supporting them both in person and remotely. You will communicate with end users directly via chat support and over the phone. It is important that you are able to type in a timely manner as these chat sessions will be monitored and requests are expected to be completed quickly. You may need to remote into end-users devices which can include laptop, desktop, mobile device, tablet, etc. They handle a large majority of Level 1 Tickets at the desk and then are implementing some AI technology to help with initial chat and ticket creation, training AI agents for agent assist - writing tickets, pulling information or documentation for support, and escalation to Tier II if needed.

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