Job Title: Online Reputation Management (ORM) Lead/Manager
Location: Mumbai
Experience: 6 + years

Key Responsibilities (ORM + Voice of Customer Insights)
Monitor and track Dealing's brand mentions across social media, Google Reviews, app
stores, forums, communities, and news platforms
Respond to customer comments, DMs, complaints, and queries in a calm, professional,
and brand-aligned tone
Manage negative sentiment, misinformation, and rumor control through structured
escalation and accurate communication
Coordinate with Customer Support, Product, Compliance, Risk, and Marketing teams to
ensure quick resolution and closure of issues
Build and maintain response templates for common customer topics (account, KYC,
deposits, withdrawals, pricing, features, market access)
Extract customer insights from comments, reviews, DMs, tickets, and community
conversations to identify recurring pain points, objections, feature requests, and trust
g...