Fed up with call centre roles where you're stuck on the phone all day? This one's different - you'll be handling customer queries entirely through live chat and email, no cold calls, no inbound phone queues.

You'll be the first point of contact for a growing customer support team, solving problems in real time and making sure every customer walks away with their issue actually resolved - not just logged and passed on.

What you'll be doing:

Managing multiple live chat and email conversations at once - juggling, not just responding
Digging into customer issues and resolving them yourself where you can, escalating the genuinely complex ones
Keeping accurate records so nothing falls through the cracks
Working alongside internal teams to close out queries properly, not just quicklyWhat you'll need:

Solid written communication
Background in customer service, contact centre, retail, or hospitality (chat/email experience is a bonus, not a requirement)