Position Summary
Schedules and registers Medical Faculty Associates, Inc. (“MFA”) patients while providing effective customer service to all callers. Provides detailed information about the Department of Medicine in addition to general information regarding the entire MFA.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Manage new patient referrals and appointments. Obtain all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays). Ensure that all new patients are well prepared for their first visit.
Review department schedules to ensure the appropriateness of scheduled appointments, and backfill open slots
Routes calls or messages to appropriate clinical teams for proper triage. Initiates ...