On-Tour Support Traineeship In Spain (Seasonal – Madrid or Barcelona)

EF Educational Tours

Duration: January 13th – July 31st 2025.

We are looking for a customer service‑oriented On‑Tour Support Trainee to help support our high school‑aged travelers on their tours across all corners of the globe. From routine flight disruptions to more serious health incidents, you’ll play an integral role in helping us deliver a safe and enriching international experience to our student travelers.

Responsibilities

• Plan and execute crisis management, emergency response and on‑tour traveler support functions for EF Educational Tours.
• Work closely with the Safety and Operations team to identify problems, devise solutions, and communicate with students’ teachers and parents.
• Prioritize issues in your region by reviewing traveler cases/communication and notifying On‑Tour Support Managers and Sales teams of new information and requi...