Qualifications

• High school and college graduates
• Must have 6 months experience in a non‑voice account
• Average communications skills
• Willing to work on‑site
• Amendable to any given schedule
• A team player
• Can work ASAP

Job Description

• Handle mileage, reservations and queries
• Able to make a service recovery when the agent recognizes a mistake or error or correct it through their supervisor
• Ensure accurate documentation of customer profiles and reservations
• Handle customer complaints and provide first‑time resolution
• Keep oneself updated, aware of, and compliant with all company policies and procedures, including Information Security Management Systems
• Keep all company information, including customer information, confidential and secured

Benefits

• Allowances
• Night Differentials
• HMO
• Leave credi...