Join Axiom Technologies as an On-Site Desktop Support Engineer in Etobicoke, Ontario. This part-time role focuses on providing exceptional desktop support to optimize service delivery for clients.
In this independent contractor position, you will leverage over three years of IT Infrastructure field support experience. Key functions include troubleshooting hardware, software, and operating system issues, while maintaining customer satisfaction. You will also be required to manage ticket resolutions effectively by following group practices and procedures.
Key Responsibilities:
• Troubleshoot desktop hardware and software issues
• Monitor queues to resolve both routine and complex requests
• Update service tickets in ServiceNow promptly
• Perform software installations and upgrades efficiently
• Coordinate with client areas for technical needs
Requirements:
• 3+ years of IT support experience
• A+ certification and one Cisco/Microsoft certification
• Profi...