Manage the team to do level-0 troubleshooting and escalate the problem by trouble ticketing system (problem identification)
Support for L1 Corporate MIDI Services Fault Localization and Handling any technical problem to internal Customer for Corporates Services (investigations, analysis, and problem solver)
To make sure the services provided to the customers meet the SLA committed in the contract (monitoring MTTR and Long outage Reduction).
Provide data for improvement actions on recurring incidents or requested by customers to increase after-sales service of Indosat’s corporate customer.
Key Activities:
1.Operational Function
Performing handling complaint resolution from corporate customer (especially handled by EOS) related to service degradation and or service interruption.
Collecting and analyzing cases of resolution work...