A Day In The Life:
We are looking for an experienced North America Service Delivery Manager to join the Operations Team in the Business Technology (BT) organization. The North America Service Delivery Manager will be responsible for managing and delivering services in the scope of building, maintaining, and enhancing internal software supporting multiple business domains. This role will partner closely with development teams (internal and external), administrators and operations specialists, project stakeholders and business users. Their role will report to the Global Applications & Managed Service Operations Leader.
What You'll Be Doing:
• Organize delivery teams within structure and process to ensure service delivery.
• Define responsibilities and communication flow within service delivery organization.
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