FLSmidth is seeking an IT Service Delivery Lead for North America to oversee all aspects of IT service delivery in the region. This senior role requires a strong understanding of ITIL processes and a commitment to operational excellence.

The successful candidate will ensure high-quality user experiences, manage escalations, and represent regional insights in global governance. A Bachelor's degree in IT or related field and 5+ years of experience in IT operations are essential for this role, alongside high proficiency in English.