NOC Engineer Tier 1 - Day Shift

Company

Recru-it

Location

johannesburg, johannesburg

Type

Full-time

            2 to 3 years experience 
CCNA certifications a must


Job Purpose. 
Responsible for ensuring stability of the network and optimal customer satisfaction. 
 
Key Performance Areas 
Customer Communication 30% 
Incident Logging             20% 
Incident Handling             20% 
Trouble shooting             20% 
Teamwork                         10% 
 
Competency Requirements for Position 
 
Knowledge 
Knowledge of networks in the telecommunications industry (Cisco WANs / LAN) 
Knowledge of customer service principles 
Knowledge of effective customer engagement 
 
Skills 
Strong written and verbal communication skills in English 
Understanding of network design 
Analytical thinker 
Customer Centricity 

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