Overview

The NOC Analyst provides 1st line support to CAE’s customer base 24x7. Central to the NOC operation, excellent technical skills should be combined with first class customer services.

As a NOC Analyst you will need to be highly organised, disciplined and adaptable with excellent communication skills. You must be willing to get stuck in with day-to-day operational tasks, handle high volumes of work and run multiple work streams.

Responsibilities

• Be able to adapt your communication style to the audience you are presented with
• Demonstrate the ability to build cross-departmental relationships (sales etc.)
• Be passionate about the technology that you support
• Have a keen eye for detail and observational skills
• Be able to work to deadlines
• Be confident and approachable
• Key Performance Indicators
• Responding to all stakeholders within strict SLAs
• First time fix ...