Position Overview: As a Night Shift Duty Manager for Hotel Operations, you will be responsible for overseeing and ensuring the smooth operation of various hotel functions during the overnight shift. Your primary focus will be on ensuring the safety and security of guests and the property throughout the night as well as performing audits of all buildings under management and of vacant rooms.
Key Responsibilities: Guest Management: - Manage guest-related operations during the night shift, including check-in, check-out, and guest inquiries.
- Provide excellent customer service by addressing guest needs, requests, and concerns promptly and professionally.
- Coordinate with other hotel departments to fulfill guest requests and resolve issues.
Safety and Security: - Ensure the safety and security of guests and the property during the night shift.
- Monitor security systems, including CCTV cameras, alarms, and acce...