Key Responsibilities

• Manage all hotel operations during the night shift, ensuring smooth and efficient service.
• Act as the senior manager on duty, responding to guest enquiries, complaints, and emergencies.
• Lead, supervise, and support the Night Audit, Front Office, Security, and other overnight teams.
• Complete the night audit process accurately and ensure all financial transactions are reconciled.
• Monitor guest arrivals, departures, VIPs, and special requests.
• Ensure compliance with Marriott brand standards, hotel policies, and health and safety requirements.
• Conduct regular security and property inspections throughout the night.
• Coordinate with housekeeping and maintenance to resolve overnight operational issues.
• Prepare daily operational reports and hand over effectively to the day management team.
• Handle emergency situations calmly and professionally.

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