Delivers exceptional guest service aligned with Fairmont brand standards, ensuring warm, courteous, and attentive interactions while maintaining a professional front desk presence.
Ensures accuracy and integrity of all front office transactions by auditing postings, balances, reports, and guest accounts, and resolving discrepancies promptly.
Manages daily financial and operational processes, including end-of-day procedures, reporting, and monitoring key metrics (revenues, occupancy, accounts) to support efficient front office operations.
Qualifications
Bachelor’s degree in Hospitality or any related field.
Minimum of 1–2 years of relevant Front Office or Night Audit experience in a luxury hotel with strong knowledge of hotel operations, auditing procedures, and financial reconciliation with high attention to detail.
Proficient in Property Management Systems (PMS) and MS...