Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day.
Completing the end-of-day audit processes across our Property Management and Point of Sale systems
Acting as the main point of contact for guest queries, late arrivals and early departures
Preparing guest accounts and ensuring all financial transactions are accurate
Carrying out regular security checks across the property to ensure guest and staff safety
Handling calls, reservations enquiries and guest requests during the night
Supporting other departments where needed to ensure exceptional service at all times
Qualifications
Front office experience within a luxury hotel setting