Overview

Examine and verify charges and posting of Guest Service Agents. Balance Ledgers, room revenue with Night Audit and house accounts. Prepare daily transaction summary reviewing all room charges and rates. Clear Front Office system and set for start of day including assigning of rooms for next business day.

Assist with any guest requests forwarding to the appropriate department. Check-in and check-out guests as needed, including basic guest assistance and guest support.

Examine and verify food and beverage posted charges and posting, balance all charges, set back-up tape and review food and beverage summary. Turn day over.

Communicate with Front Office Manager/Director regarding any issues with night audit process or guest experience, communicate with other department heads as necessary.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive...