Contact Centre Solutions Architect

Role overview

You’ll work directly with clients to capture requirements and design the right contact centre technology solutions to meet their business challenges. Acting as a trusted technical advisor, you’ll articulate solutions and business value through clear client-facing documentation, run workshops and technology showcases, and support the sales community on key deals.

Key responsibilities

• Capture client requirements and architect appropriate technology solutions
• Produce clear, concise client-facing documentation that articulates business value
• Conduct workshops and showcases to demonstrate the value of proposed solutions
• Use vendor pricing and design tools, collaborating with internal stakeholders on commercial elements
• Build and maintain strong relationships with clients and internal teams as a trusted advisor
• Act as subject matter expert on NI...