Nice Developer

Location - Plano TX

Develop Studio scripting in NICE inContact: Design and maintain scripts within the NICE inContact Studio to orchestrate omnichannel customer interactions and call flows.

Create LiveVox Designer scripts: Build and manage custom scripts in LiveVox Designer to manage proactive outreach campaigns.

Integrate third party systems: Connect the joint LiveVox NICE CXone platform with external systems like Customer Relationship Management (CRM) tools (e.g., Salesforce), Snowflake, or other enterprise applications.

Build custom API integrations: Use LiveVox and NICE APIs to create custom applications, automations, and connections to meet unique business requirements.

Functional and technical responsibilities

Design blended omnichannel workflows: Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via LiveVox) efficiently from a single...