CHI TIẾT CÔNG VIỆC:

Focus on Customer Support. Manage a volume of calls / emails / chats with knowledge and efficiency. Identify and address customer needs, with a goal of total satisfaction.

NHIỆM VỤ CHÍNH:

• Focus on Customer Support.
• Manage a volume of calls / emails / chats with knowledge and efficiency.
• Identify and address customer needs, with a goal of total satisfaction.
• Completes reports of calls and other data accurately and on time.
• Refer issues and questions to managers if necessary.

YÊU CẦU:

• Minimum education: High School Diploma (Grade 12). A Bachelor's/Diploma Degree is a plus.
• Good English proficiency (depending on position: Writing for Ticket/Chat, Speaking for Call).
• Customer service experience is a plus, Softel still welcomes freshers, and you would be trained in the professio...