Responsibilities

• Technical SME for the technologies listed in the Competency table below.
• Handle Medium & Large projects.
• Deliver Projects within schedule and budgets.
• Critical customer incidents/breakdowns troubleshooting them within the agreed service levels for self and team.
• Reporting of all KPIs related to Service Delivery
• Adherence to Process Policies & Procedures
• Maintain and acquire Certifications as per Business Requirements for self and team.
• Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.
• Willing to work on-field at customer premises for undertaking Projects & Support functions based on the requirement.
• Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.
• Design deploy and operate Cisco ACI (EVPN-VXLAN) data center fabrics.