The Network Engineer The Network Engineer will be responsible for the Network monitoring/troubleshooting/break fix incidents/changes primarily on Cisco Technologies with additional Load balancer, Firewall, Proxy and Wireless services.
Key Responsibilities - Accountable for meeting the delivery targets set by management.
- Ensuring delivery is within and better than prescribed SLA levels and helping establish processes for continuous service improvement.
- Supporting, maintaining & improving user experience in network connectivity.
- Providing accurate, timely diagnosis & rectification of user's network faults.
- Monitoring network events through world‑class monitoring tools and acknowledging/fixing the alert incidents.
- Resolving or escalating incidents/problems/SR per established procedures.
- Tracking incidents to progress and conclusion in line with SLA and quality standards.
- Working within an ITIL enviro...