Job Title: Network Problem Management Quality Assurance Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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**The Opportunity** : We are seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support our IT service management processes. The successful candidate will be responsible for ensuring the quality and effectiveness of our problem management activities, conducting audits, and contributing to continuous improvement efforts.

**Responsibilities:**

+ Perform regular quality checks on problem management processes and documentation
+ Conduct audits to ensure compliance with ITIL standards and internal procedures
+ Analyze problem management data and metrics to identify trends and areas for improv...