Responsibilities
Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly.
Manage and coordinate shift workers effectively to ensure continuous coverage.
Accountable for scheduling and optimizing resources during various shifts.
Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing solutions to minimize downtime.
Take accountability for providing Tier 2 network operations support, resolving complex technical issues within the defined service level agreements.
Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
Accountable for coordinating with higher-tier support and external vendors when necessary.
Core competencies, knowledge, and experience
Ability to effectively coordinate shift workers, ensuring seamless transition and coverage.
Familiarity with scheduling and managing resources for ro...