Monitor infrastructure availability and performance monitoring on telephony, security and network components such as firewall equipment, edge router, core switches, access switches and resources like CPU, memory, and network traffic and service/application performance.
Provide realtime performance monitoring and recording of historical report on network bandwidth utilization.
Ensure that all the telco links are up for both network and telephone lines, available and reliable and coordinate with telco provider to remediate monitored alerts on the circuits in line with SLA.
Take action once they received an alerts and logs that reached the defined threshold.
Proactively monitor telco link's utilization and any degradation on the circuit such as packet drops, packet loss and packet errors and provides helpdesk capabilities for network operations support, ticketing and incident tracking.