Using monitoring tools such as Grafana, Datadog, SolarWinds, and Nagios to interpret dashboards, review alerts, and identify abnormal performance patterns or traffic deviations.
Correlating real‑time metrics, logs, and telemetry to detect system health concerns and escalating appropriately.
Networking & Platform Operations
Applying solid understanding of TCP/IP, DNS, HTTP, TLS, load balancing, and CDNs to support troubleshooting of platform issues.
Using working knowledge of distributed systems, caching, and messaging components to assist with fault isolation and impact assessment during incidents.
Incident Management Tooling
Using Jira for structured incident tracking, escalation, and resolution workflows.
Operating on‑call platforms such as PagerDuty and maintaining knowledge base/runbook documentation fo...