Location: Remote
Working Hours: Eastern Standard Time (EST)
Role Overview
We are seeking an experienced NOC Engineer / Network Administrator to join a growing US-based Managed Service Provider (MSP). This role sits within a Network Operations Center (NOC) environment and is responsible for monitoring, troubleshooting, and resolving complex network and infrastructure issues across multiple client environments.
This is a hands‑on, escalation‑level role , ideal for Tier 3 or Tier 4 engineers with strong experience in MSP operations, network administration, and service delivery through structured platforms such as Service Now and Logic Monitor .
Key Responsibilities Monitor and manage network, server, and infrastructure alerts through Logic Monitor Triage, troubleshoot, and resolve incidents delivered via Service Now Act as an escala...