Job Description

1. Operational Ownership (BAU)

• Own end to end infrastructure operations across assigned towers or environments.


• Ensure availability, performance, and stability of infrastructure services.


• Enforce runbooks, SOPs, SLAs, and OLAs across L1/L2/L3 teams.


• Monitor service health dashboards and proactively address risks.

2. Incident, Problem & Major Incident Management

• Act as primary escalation point for critical (P1/P2) incidents.


• Lead Major Incident Management (MIM) calls and coordination.


• Ensure timely root cause analysis (RCA) and preventive actions.


• Drive reduction of repeat incidents through problem management.

3. Change & Release Management

• Review and approve infrastructure changes,...