Summary of Role

We are seeking skilled Onsite Network Engineers to operate and manage the Network Operations Centre (NOC), providing Tier 2 support while supporting the existing permanent team. The role focuses primarily on first-line support calls, with additional involvement in projects, design, deployment, and troubleshooting of both networking and collaboration solutions.

The successful candidates will ensure end-to-end network monitoring, performance, and availability, with a strong emphasis on Cisco networking and collaboration environments.

Responsibilities

• Operate and manage the Network Operations Centre (NOC).
• Provide Tier 2 support for network and collaboration issues.
• Handle and resolve 1st line support calls and incidents.
• Perform end-to-end network monitoring and incident management.
• Participate in network and collaboration projects.
• Design, deploy, configure, and troubleshoot...