Hiring: Network Support Engineer (L2) – NOC Operations

Work location : Technopark ,Trivandrum

We’re hiring for our client for a skilled

L2 Network Support Engineer

with 2–4 years of experience

Role Overview:

Handle advanced troubleshooting, manage escalated incidents (P1/P2), and ensure high availability of network and infrastructure systems. Act as the key escalation point for L1 and coordinate with L3 teams during critical outages.

Key Responsibilities:
• Resolve complex network/infrastructure issues within SLA
• Perform deep troubleshooting (TCP/IP, DNS, routing, connectivity)
• Lead incident handling, escalation, and stakeholder communication
• Support major incident response and service restoration
• Contribute to RCA, runbooks, and continuous improvement

Skills Required:
• Strong networking fundamentals & troubleshooting experience
• Familiarity with monitoring and ticketing tools (Zendut...