Responsible for a high level of technical support to the University community including requirements gathering, design, installation, configuration, troubleshooting, upgrading and maintaining networking, telecommunications and related computer systems. Generates documentation on how to utilize the systems, provides written technical resolutions in a central knowledge base, and assists in the development of technical standards for networking and telecommunications systems. In addition to support of daily operations, this position includes vendor and customer interactions in the evaluation, technical design and implementation of projects that advance the state of the University’s data, voice and video networking infrastructure. This position is responsible for second-level network support for the Helpdesk.