About the role

We are looking for an experienced Network Engineer to join our Network Management team. As a Network Engineer, you'll work on WAN, LAN, Firewalls, and Wireless technologies, providing on-site and remote support for projects, incident resolution, and service requests. Achieve high standards in customer service and quality within agreed service level agreements.

Key Duties

• Deliver technical support for multiple clients in a managed services environment, specialising in Cisco and Fortinet technologies.

• Configure and maintain routers, switches, wireless networks, and FortiGate firewalls across customer environments.

• Manage escalations and coordinate with third-party service providers to resolve critical network outages.

• Provide mentorship and guidance to Level 1 Network Engineers as needed.

• Work closely with clients, system owners and o...