Description

: Network Engineer (L2 Support – Shift-Based 24x5)

Role Overview

We are seeking a Network Engineer (L2 Support) to join our global Network Operations team. This role is responsible for providing advanced technical support, resolving complex network incidents, and ensuring stability, performance, and continuous improvement of the network infrastructure.

This is a shift-based hybrid role with office presence, requiring coverage across a 24x5 operational model and support for global network infrastructure and services, with occasional after-hours activities for complex changes or critical tasks.

Key Responsibilities

Provide L2 network support by handling escalations from the users via ticketing tools and e-mails, perform monitoring activities, troubleshooting and resolution

Take ownership of complex incidents, ensuring timely resolution within agreed SLAs

Perform in-depth diagnostics an...