* Ability to lead large, cross-divisional teams or projects. Ability to act as a mentor, guide, and leader to other employees.* Ability to recommend, develop, and participate in developing strategy.* Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts and proactive notification systems.* Proactively assist global peers to avoid or reduce problem occurrence.* Ability to act independently, as part of a team, or as a team leader and exercise independent judgment.* Ability to articulate clearly, recommend, and explain resolutions to external customers/clients.* Understand, utilize, and share knowledge of ITIL.* Manages their schedule to deliver multiple projects concurrently when needed.* Understands that delivery involves maintenance windows for production environments and requires the schedule flexibility to sometimes work nights, weekends, or holidays.* Travels occasionally (up to 50%) to perform requirements ...