Recruiter: Jayson Coley-Wynters

Career Grade: Internal Grade D - Competitive + Benefits

Closing Date: 1st June 2026

Location: Whiteley Southampton

About the role

This highly technical Service Delivery role enables the implementation of the latest technology to meet our customers business needs. We provide managed IT solutions to thousands of customers across the globe, who rely on BT to keep their critical business operations running.

What you’ll be doing

• Designing and configuring, testing and troubleshooting networks
• Translating customer requirements into accurate, working configurations, diagrams and instructions for other agents
• Providing point of technical escalation within the team for complex issues
• Providing remote support to onsite engineers during solution deployment and resolving issues
• Actively supporting and implementing efficient ways of working and cost reductio...