EUC & Site Support • Provide first-level onsite EUC support extending Global Helpdesk services.
• Register, classify, and resolve incidents as part of first-level onsite support.
• Support new employee orientation and scheduled corporate events.
• Provide dispatch support to in-scope locations where no onsite presence exists.
• Provide smart-hands support for site services such as server reboots, network equipment tasks, cabling, and port shutdowns under remote supervision.
• Troubleshoot basic network connectivity issues and escalate to Microsoft Tier-2 teams when required.
• Verify network printer connectivity and perform Tier-1 troubleshooting for corporate printers (as per regional scope).
Conference Room & AV Support
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