L2 Support Engineer – DevOps ToolingRole: L2 Support Engineer – DevOps PlatformsExperience:  3–5 years
Level:  L2 / Advanced Support
Team:  DevOps / Platform OperationsLanguages (Mandatory)Spanish – fluent (mandatory, daily communication with stakeholders) English – fluent (excellent written and spoken skills)Core Tools Expertise (Operational & Troubleshooting)Jenkins  – pipeline failure troubleshooting, plugin issuesGitLab  – CI/CD debugging, permissions, repo configurationGrafana  – dashboard and alert troubleshootingSonarQube  – quality gate and analysis failuresNexus Repository  – repository and artifact lifecycle issuesJira  – advanced ticket handling, workflow issuesConfluence  – documentation ownershipMatomo  – configuration and operational troubleshootingResponsibilitiesHandle escalations from L1 supportAct as Spanish-speaking technical reference for users and custo...