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National Customer Services Centre Manager

Company

Boardroom Appointments

Location

durban, kwazulu natal

Type

Full-time

About the job National Customer Services Centre Manager

National CSC Manager

MinimumRequirements:

  • Matric (Grade 12)
  • A degree in management, business administration and/or marketingdiploma in Contact Centre Management is advantageous but not mandatory
  • Valid Code EB driver's license
  • A minimum of 7 years of call center experience, with at least 3 years at thesupervisor/management level
  • Proven experience in a similar environment (i.e. FMCG, JIT, Supply Chain, Logistics)

Responsibilities:

1. Client Relationship Management

  • Develop strong rapport with key clients.
  • Build trust, integrity, and confidence in the service provided.
  • Manage service levels in accordance with SLAs.

2. Business Development / Improvements

  • Drive optimization of basket and volume participation.
  • Maintain up-to-date ...

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