Location: Durban, South Africa
Department: Customer Service
Job Level: Management Purpose of the Role
The Customer Service Centre (CSC) Manager is responsible for managing the entire Customer Service Division (CSD) and Product Support Division (PSD) call centre operations. This role entails implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls. The goal is to ensure that the desired service levels are consistently provided to customers.
Scope of Responsibility Overall Management: Full accountability for the performance and management of the call centres. Geographic Responsibility: National coverage across South Africa. Business Unit: Call Centre Operations. Financial Responsibility: Management and control of capital and operating costs withi...