Payroll Services Analyst is responsible for delivering high-quality payroll services across North America, with a strong focus on employee experience and compliance. This role manages employee-facing processes in Mexico, including payroll portals and benefits, while supporting payroll operations in the U.S. and Canada for Direct Deposit, Tax Elections, Time & Attendance systems, and union reporting. The specialist also contributes to process improvement initiatives, innovation projects, and the integration of new technologies, including AI, to enhance efficiency and service quality.