The customer service team members are critical to the success of the organization. They provide a personable, knowledgeable, and caring experience when customers contact us.

We are looking for warm, articulate, and positive team members to join our team.

Job Duties

• Responsible for receiving, responding to, and resolving customer telephone‑inquiries in a high‑volume call center.
• Maintain departmental quality and productivity standards.
• Where appropriate, cross‑reference a variety of other products and services available for customers to consider.
• Engage in outbound calls to current customers to survey satisfaction with current products.
• Perform other work‑related duties, as assigned – including customer e‑mail and correspondence.

Qualifications

• High school diploma, general education degree, or equivalent.
• Knowledge of customer service principles and practices.