Opportunity Zurich Canada is seeking a Multinational Services Manager to lead all servicing and operational activities for the Middle Market & Specialties Multinational Business Unit. The role involves coordinating with internal and external stakeholders worldwide to ensure high‑quality service delivery and a best‑in‑class customer experience. The position is part of a hybrid work model requiring three days per week of in‑person presence.

Responsibilities

Ensure attainment of service goals, including production timeliness and quality standards across all supported areas.

Lead a team of Multinational Service Specialists responsible for business servicing and compliance.

Manage performance metrics, operational budgets, and respond to changing requirements.

Drive continuous improvement initiatives.

Build and maintain strong broker relationships and serve as the key operational contact for Multinational servicing.

Deliver exter...