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Multichannel Customer Support Specialist

Company

East lane Corporation

Location

hinatuan, surigao del sur

Type

Full-time

Duties And Responsibilities

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries across various communication channels.
  • Acknowledge and resolve customer complaints effectively.
  • Demonstrate in-depth knowledge of company products to answer customer questions accurately.
  • Process orders, forms, applications, and requests using company systems (e.g., Assyst).
  • Manage customer interactions by keeping detailed records of transactions, comments, and complaints.
  • Coordinate and communicate with colleagues to ensure smooth operations.
  • Handle incoming phone calls and process orders received via Viber messages.
  • Provide feedback to improve customer service processes and efficiency.
  • Ensure customer satisfaction by delivering professional support and solutions.
  • Perform other tasks and responsibilities as may be assigned...

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