Primary Responsibilities

Design, develop, and maintain collaboration solutions using Microsoft Teams and Zoom, including advanced configuration, integration, and automation.

Manage and support Microsoft Teams environments, ensuring optimal performance, security, and compliance, with a strong understanding of how Teams aligns with MS Purview for governance and data protection.

Leverage Copilot within the O365 space to enhance productivity and automate workflows.

Collaborate with cross-functional teams to gather requirements and deliver solutions that meet business needs for real-time communication and collaboration.

Implement best practices for deployment, management, and maintenance of Teams and Zoom across the enterprise.

Troubleshoot and resolve technical issues related to Teams, Zoom, and associated collaboration tools.

Utilize call quality dashboards and analytics (such as Microsoft Call Quality Dashboa...