M&S Brand Support Manager

Are you passionate about driving operational excellence and delivering outstanding brand standards? We’re looking for a proactive and people-focused individual to support performance across the M&S estate.

About the Role

In this dynamic role, you’ll play a key part in ensuring M&S units operate safely, legally, and in line with brand expectations. Working closely with Brand Managers, Unit Managers, and key stakeholders, you’ll help drive consistency, improve KPIs, and support teams to succeed.

What You’ll Be Doing

• Drive consistent service delivery to M&S brand standards
• Conduct site visits and audits, identifying opportunities for improvement
• Produce clear reports and actionable plans with agreed timelines
• Coach and support managers on processes, policies, and brand updates
• Champion continuous KPI improvement across the business
• Act as a Health & S...