Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of AmericaThis position will be on-site in Phoenix, Arizona.
Join the Moving Help team and play a leadership role in shaping the customer experience. This position is ideal for someone who thrives in a fast-paced environment, leads confidently in real time, and is energized by solving problems and improving processes.
As a Team Leader, you will support frontline agents, guide decision-making, and help ensure customers receive clear, fair, and timely resolutions across phone, chat, and email channels.
Pay Rate: $18/hour
Key Responsibilities
Lead and support a team of customer service agents across phone, chat, and email
Provide real-time guidance to agents navigating customer issues and resolutions
Assist with escalated customer concerns and disputes
Identify trends, issues, and opportunities for improvem...