Job Description
SUMMARY
The Mortgage Servicing Training and Development Specialist is responsible for development, design and delivery of all mortgage training programs for both newly hired and existing residential mortgage staff, with a focus on support all roles that fall withing the mortgage servicing platform.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Developing and implementing training programs for Training Staff.Evaluate employee training effectiveness and modify programs accordingly.Coordinate with management staff to identify learning and development opportunities through assessment on employees’ knowledge and capabilities to make recommendations for training, career development, employee engagement and performance improvement.Assist Management in overseeing training program, staff, escalations and day to day operations.Assist Management in team development and feedback...