Primary Location

5519 Glenwood Hills Pkwy, Grand Rapids, MI 49512

Employee Status

Full‑Time

Workplace Type

Fully On‑Site

About this position

LMCU is looking for a Mortgage Early Default Counselor to preserve the Credit Union’s assets by controlling delinquent mortgages, collecting mortgage loan payments, and/or mitigating Credit Union losses.

What you’ll do

• Educate members on the benefits of fulfilling their mortgage payment obligations.
• Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue.
• Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries.
• Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action.
• Maintain compliance with LMCU, Fanni...